Getting started with Agentforce for Service: From first use case to first pilot
Discover how Agentforce can help service teams resolve support cases faster, scale support, and provide a better, more consistent customer support experience. In this session, we will explore where AI agents can create value in service, how to identify the right first use case, and what an Agentforce implementation project looks like.
Note: The webinar link will be sent directly to registrants before the webinar.
Date:
November 12, 2026 10:00-11:00
Location
Webinar
Expect
A one-hour introductory webinar for service leaders, service operations teams, and Salesforce owners in organizations beginning their Agentforce journey. No prior Agentforce experience is required.
Expect practical service use cases and lessons from real Agentforce implementations, with a focus on where to start, how to identify a suitable first use case, and what your organization needs to prepare before moving into implementation and rollout.
Agenda
1. Welcome & introduction
Introduction to DYNACAP, Agentforce, and the Salesforce AI journey.
2. The Service problem
The key challenges service organizations face and where traditional approaches fall short.
3. Agentforce for Service
Relevant use cases and where AI agents can create value for customers and service teams.
4. Getting started
How to identify and prioritize the right first use case.
5. Building your first pilot
Key considerations around knowledge, data, processes, implementation, and rollout.
6. Lessons learned
Practical advice and lessons learned from real DYNACAP Agentforce implementations.
Sign up
NB: The webinar link will be sent directly to registrants before the webinar.
We're excited to spend time with you at this webinar and bring you into the world of Agentforce and AI.
Luca Pasquali
Luca Pasquali is a Senior Manager at DYNACAP with 5+ years of hands-on Salesforce implementation experience across complex enterprise and multi-cloud transformations. His work spans Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and related solutions, with a strong focus on connecting business needs with scalable technical delivery.
In this webinar, Luca will share practical perspectives from Salesforce and Agentforce implementations, including how to identify the right first use case, prepare a first pilot, and approach implementation and rollout in a structured, scalable way.
Contact us
Louise Helt
Head of Marketing & Communication
lh@dynacap.com
Feel free to contact me if you have any questions about the event, practical details, or would like more information.