Demo Jam Oslo: Agents in action
Join DYNACAP at Salesforce Demo Jam in Oslo, where Agents come to life through a keynote, live demos, partner-hosted breakouts, and networking.
As part of the program, DYNACAP will host a dedicated session on AI-powered service with Agentforce. Through a practical customer example with Techstep, we will show how AI can help service teams move faster from knowledge to resolution and support more efficient, consistent, and AI-powered customer service.
Date:
August 25th, 2026 12:00 - 17:00
Expect
Expect an afternoon focused on Agentic AI in action, with insights from Salesforce and live demos from selected partners across different use cases. You will get the opportunity to explore how organizations can start applying AI in practical ways, connect with peers, and see how Agentforce can support real business processes.
At our DYNACAP session, you'll see how Agentforce combines AI, Salesforce Knowledge, Case Classification, and automated Case Summaries to help service teams resolve cases faster, improve consistency, and unlock the value of their existing knowledge base.
Agenda
12:00 - 12:55: Registrations and lunch
Join us for a warm welcome and a delicious lunch before we dive into the content.
13:00 - 13:45: Salesforce opening keynote
Join our Salesforce hosts, as they discuss scaling Agentic AI, how to empower employees as agent orchestrators, and humanity as the ultimate competitive advantage.
14:00 - 15:10: Partner-hosted breakouts – DYNACAP session
Choose between six breakouts. DYNACAP's session “From Knowledge to Resolution: AI-Powered Service with Agentforce", takes place from 14:00-14:30.
15:10 - 15:30: Coffee break
Take a moment to recharge and network during our coffee break. Enjoy a variety of refreshments and connect with other peers and speakers.
15:30 - 16:00: Partner-hosted breakouts
Choose between three different breakouts.
16:00 - 17:00: Networking drinks
Join us for networking drinks at the end of the event to continue the conversations and connections you’ve made throughout the day.
Sign up
Registration takes place through Salesforce’s official event page, here.
Anne Berit Sletholt
Anne Berit Bull Sletholt is Delivery Director at DYNACAP and works closely with organizations on how to get more value from their Salesforce platform across service, customer engagement, and long-term adoption.
With a strong background in customer service transformation and Salesforce delivery, Anne Berit brings a practical perspective on how service teams can use their existing knowledge base more effectively. In this session, she will show how Agentforce can support faster case resolution, more consistent answers, and a more scalable service experience for both agents and customers.
Any questions?
Louise Helt
Head of Marketing & Communication
lh@dynacap.com
Please feel free to contact me if you have any questions, need practical details, or would like more information about the event.